Terms of business

1. The supplier

Limonet, Aleš Gaber s.p.
Latkova vas 251, 3312 Prebold, Slovenia
VAT ID: SI34771298 · Company number: 3011186000
Email: cont@limonet.com · Phone: +386 40 529 425

These details are provided in accordance with the information requirements for information society services under EU law, as implemented in Slovenia.

2. Scope and application

These terms apply to all of the supplier’s services and orders. The relationship is also governed by the specific quote or contract, the Subscription Terms and the Privacy and Cookie Policy. Where the provisions of a specific written contract differ from these terms, the contract prevails.

The supplier’s services are intended for companies, sole traders, associations and other organisations acting for the purposes of their trade, business or profession. The offer is not intended for consumers, meaning natural persons acting for purposes outside their trade, business or profession. By placing an order, the customer confirms that the service is ordered for the purposes of their business.

3. Services

The supplier provides the following services:

• Building and launching websites — to rent (a monthly subscription) or for the customer to own (a one-off purchase).
• Building and launching online stores (WooCommerce or PrestaShop) — to rent or for the customer to own.
• Hosting on the supplier’s server, domain registration and configuration, DNS, an SSL certificate and mailboxes.
• Maintenance of websites and online stores — system and plugin updates, security checks, backups, and monitoring of uptime and speed. Maintenance is a service in its own right and is included neither in a rental nor in a purchase.
• Taking over an existing website or store and migrating it to the supplier’s server.
• Visibility (SEO and optimisation for AI search) — on-page optimisation, local SEO, content and reporting.
• Advertising — management of Google Ads and Facebook and Instagram campaigns. The price is for management; the ad budget is not included and the customer pays it directly to Google or Meta.
• Priority support and care plans — optional monthly add-ons to the subscription.
• Audits of an existing website or store — a one-off written review of visibility, speed and security.
• Custom development — functionality built to order and connections to other systems (ERP, warehouse, delivery, payments).
• Content changes and content work — billed by the hour or against a fixed quote approved in advance.
• Limonet CRM — a monthly per-user subscription, a licence to install on the customer’s own separate server, and implementation and customisation.
• Consulting on choosing a solution, and technical advice.

The scope of each service is set out in the price list or in the quote; monthly subscriptions are also governed by the Subscription Terms. The supplier is not obliged to provide a given service where no agreement on it has been made with the customer.

4. Formation of contract

An enquiry submitted through a form is not a binding order. The contract is formed when the customer confirms the supplier’s quote in writing, including by email. Communication is conducted in English or Slovenian.

5. Prices and payment

Prices are set out in the price list or in the quote; the price list forms part of the contract. All prices are in euros and exclude VAT. For customers in Slovenia, Slovenian VAT is added at the applicable rate. For business customers established in another EU member state who provide a valid VAT identification number, the reverse charge applies and no VAT is added; we verify VAT numbers against the EU VIES system. Prices are stated excluding VAT because the offer is addressed to business customers (clause 2). The method and schedule of payment are set out in the quote; the terms of the monthly subscription are in the Subscription Terms. Where a choice between monthly and annual payment exists, the annual price is ten times the monthly one (two months free).

6. The customer’s obligations

The customer provides, in good time, the materials, content and access required for delivery. The customer is responsible for the accuracy and legality of the content supplied and for the copyright in it, and for the security of their own access credentials. The customer is responsible for the content published on their site.

7. Delivery, deadlines and third-party services

The supplier delivers within the agreed deadlines; where delivery depends on the customer’s materials, the deadlines run from their receipt. The supplier uses third-party services in delivery (hosting, domain registrars, payment providers, Google and similar). The supplier is not directly liable for outages or limitations on the part of third parties, but will make reasonable efforts to resolve them.

8. Intellectual property and ownership

Upon payment in full, the final deliverables — code, content and data — belong to the customer, as set out in more detail in the Subscription Terms. The supplier retains the rights to its own tools, frameworks and know-how. Third-party licences (paid plugins, fonts, photographs and similar) are governed by the terms of their issuers.

9. References

The supplier may cite a completed project as a reference (name, logo, screenshot and link), unless the customer declines this in writing.

10. Limitation of liability

The supplier is liable for direct damage caused intentionally or through gross negligence. The supplier is not liable for indirect damage, loss of profit or loss of data arising from the acts of the customer or third parties, nor for events of force majeure. The supplier’s total liability is limited to the amount paid by the customer for the service in dispute over the preceding 12 months. These limitations do not affect mandatory consumer rights, or liability that cannot be excluded under applicable law.

11. Complaints

Defects should be reported in writing to cont@limonet.com. The supplier will remedy justified defects within a reasonable period and at no extra charge.

12. Data protection

We process personal data in accordance with our Privacy and Cookie Policy and the General Data Protection Regulation (GDPR).

13. Consumers and the right of withdrawal

The supplier’s offer is not intended for consumers (clause 2). If a contract with a consumer nevertheless comes about, all mandatory consumer rights under the applicable law apply regardless of these terms, and any provision to the contrary is void. In that case the price is stated to the consumer inclusive of VAT.

For distance contracts, a consumer has the right to withdraw within 14 days without giving a reason. If the consumer expressly requests that performance begin before the withdrawal period expires, the right of withdrawal ends once the service has been fully performed; if the consumer withdraws during performance, they pay a proportionate amount for the part already performed. A withdrawal form is available on request at cont@limonet.com.

14. Governing law and disputes

We seek to resolve any dispute by agreement. Failing that, the courts of the Republic of Slovenia have jurisdiction and Slovenian law applies. Where the customer is a consumer resident in another EU member state, this does not deprive them of the protection of the mandatory rules of the law of their country of residence, nor of the right to bring proceedings in the courts of that country where EU law so provides.

15. Changes to these terms

The supplier may update these terms. Contracts already entered into are governed by the terms in force at the time; we notify customers of material changes. The version published on this page is the one in force.

16. Language

These terms are an English translation provided for convenience. The Slovenian version published at limonet.si is the binding one, and prevails in the event of any discrepancy in meaning.

Last updated: September 2026.