The process
And no process you can’t follow. Here is how it goes, start to finish.
From order to launch
Online, in a few minutes. Within one working day you get a quote or a pro-forma invoice.
Logo, copy, images, contact details. That is the only work on your side in the whole process.
Within 7 working days of receiving your content. We work on a staging copy and show it to you before it goes live.
What happens next
You send a change by email or you call. New prices, a different phone number, an extra service, a better photograph — we do it, usually the same or the next working day.
In between, uptime monitoring runs: when something goes down, we find out, not you. System updates, security checks, backups and keeping the site fast are part of maintenance — a separate service from 49 €/month, included in neither a rental nor a purchase.
Three guarantees
Your site is live within 7 working days of the moment we receive your content; an online store within 14 working days. For every week we are late, we refund 25 % of the monthly fee.
If your site stops working, we start on it within 72 hours at the latest, which is the standard-plan commitment. If we exceed it, that month’s fee is refunded. A shorter response time is what priority support is for, and it is set out in your quote.
The content, the data and the domain are yours. If you cancel, you get an export of your content and a working website or store within five working days, at no charge and with no conditions. On a rented website the only thing that stays ours is the Limonet CMS editor — the site runs without it.
If you need a faster response than the standard one, you can add it to any plan: your requests are handled first, and you get 10 % off further projects and upgrades (not applicable to hosting or the subscription itself).
What worries people most
Most business owners haven’t, and that is entirely normal. We ask you a few concrete questions about what you do and who for, and we write it. You read it and approve it before anything goes live. The content is yours — including the parts we wrote.
We do. Not a reseller, not an offshore partner. Limonet is Aleš Gaber s.p., based in Slovenia; we have been at this since 2005 and have more than 400 delivered projects behind us. Support is in English, during European business hours.
Editing text, images, prices and contact details is billed at 65 €/hour or against a fixed quote. Development work is priced up front and we don’t start until you approve it.
Next step
Pick a plan, or just tell us what your business does. We send the quote within one working day.